Welcome to the all new HighCountryScottish.com! New things coming all the time . . .
Welcome to the all new HighCountryScottish.com! New things coming all the time . . .
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HighCountryScottish.com
FYN Company LLC
217 Beaver Pond Dr.
Woodstock, Georgia 30188
Customer Service: 1-770-331-8252 (10:00am to 6:00pm EST. Monday-Saturday)
In stock orders are generally shipped within 1-2 business days of your order. Shipping is handled by USPS, UPS, FedEx or DHL. Any delivery time quotes are estimates based on information provided by our shipping partners, and we make no guarantees on delivery time. We process and ship most orders within 1 business day regardless of mail class.
USPS Ground/First Class. Orders weighing less than 11 oz will be eligible to be shipped via First Class Mail, all others will ship via Ground Express. Packages may not be trackable; estimated delivery in 3-7 business days, please note most are 4 to 5 days.
USPS Priority Mail. Estimated delivery time is 2-5 business days, please note most are less than 3 days. Packages are always trackable.
First Class International. All orders weighing less than 48 oz will be eligible to be shipped via this method. Estimated service is 5-12 business days, not trackable or replaceable. Canada is the exception, it will usually take 5-12 business days. The average to Canada seems to be about 8 days.
Priority Mail International. Estimated 6-10 business days and is trackable.
Cost: Actual USPS shipping rate to your country based on weight of your order.
We serve international customers on a case-by-case basis. Please contact us for ordering and shipping options. Estimated service is 5-12 business days, not trackable or replaceable.
All international customers are responsible for your country's customs fees and duties. Customs forms are filled out in accordance with U.S. and international law to accurately reflect the value and contents of the package. Please do not ask us to mislabel your customs forms; we can not do this.
If you live in Metro Atlanta or would like to meet at a Highland Games or other event where we are attending, you can choose to pick up your order. We’ll do our best to arrange a place and time that works for both of us. Local pipe bands and members, ask about delivery to your rehearsal location!
Forget something? If you need to add additional items to your order, contact us. For orders within the US, if your original order has not been processed, we’ll combine orders without additional shipping charges. For orders to Canada, we may be able to add to your order (depending on weight factors) without additional shipping charges. Email us and we will try our best to update your order.
In the unlikely event of your package not arriving 7 days after the quoted delivery window, use your tracking number to contact the shipping provider and determine the status of your package. If your Priority Mail package is confirmed to have been lost, contact us to have your order replaced. Unfortunately, we cannot provide replacements on orders shipped via First Class mail as these packages cannot be tracked or insured, particularly internationally.
If you receive a damaged or incorrect item, let us know. We want to make it right. We will send a replacement package directly and provide a label for the return of the original item.
We want you to be a happy customer! If you receive your order and it isn’t what you expected, return it to us within 30 days. It should be in new condition, unused and in the original packaging, and include a copy of the invoice from your order. Once it’s received we’ll process your refund or issue a store credit.
Returns are not available on certain items - books and media, reeds, blowsticks and accessories, and hose. Sale, closeout items, and gift certificates are not returnable. Clothing made to order is not returnable. Other clothing - jackets, vests, shoes, etc. - are exchangeable for a different size so long as they are in unused condition. Refunds will be for the full amount of your order minus any shipping costs incurred. If your entire order is returned, the actual cost of original shipping will be subtracted from your refund. Please allow up to 2-4 weeks for returns/exchanges to be processed.
Returns must be made within 30 days of invoice date. All returns must be in new condition. Items that are not in new condition may be returned to the customer or incur a restocking fee. Exchanges will be made for the same or similar item in a different size or color. If you need the new item urgently, the fastest way is to make a new purchase online and return the original item for a refund.
FedEx/UPS/USPS. Please send return/exchange packages to:
High Country Scottish Shoppe, 217 Beaver Pond Drive, Woodstock, GA 30188
We accept orders for most items not in stock. Items backordered will generally take an additional 5-10 days to be processed. Items made to order or otherwise custom will have their processing times listed in their descriptions. For delays beyond this scope, we will contact you to get you what you need.
Many products we carry are covered by warranty by their manufacturers. If you have a warranty concern about a product you purchased at High Country Scottish Shoppe, let us help. We can confirm whether your item is under warranty, and possibly provide assistance in having it replaced or repaired, depending on the manufacturer’s policy. We will try to help make the process convenient and efficient for you.
Do you have a cracked part? Don’t worry! Most bagpipes are covered by a 2-10 year warranty. We can verify whether your set is covered and help get a replacement part. Please send a photo, so we can see the damage and confirm the model. If you purchased the pipes from High Country Scottish Shoppe, we’ll make sure you can still play your pipes, if we don’t have a matching part to send from stock.
If your item was purchased in the last 90 days, we will supply a prepaid shipping label for your product return. We will also cover outgoing shipping charges on a replacement or repaired item. If it has been more than 90 days since the purchase, please ship the item to us. We will pay outgoing shipping charges on a replacement or repaired item.
Warranty replacement and repair may be subject to manufacturer verification. Naturally, warranties do not cover normal wear-and-tear or misuse.
We currently accept Visa, Mastercard, Discover, American Express, and PayPal. Venmo may be accepted for local pickup orders. Your card is charged when you place your order, using PCI compliant technology that is provided by GoDaddy Payments Service. Your credit card may list charges to us as FYN Company LLC, the name of our parent company.
Oversize Shipping Charge. Oversize packages, like bass drums and bass drum cases, are subject to additional shipping charges. For US orders, bass drums and bass drum cases incur an additional charge of $105 each. (A bass drum and matching case shipping together will be charged a single $105 additional charge.)
Multiple Drum Charge. Standard domestic orders of 2 or more drums together are subject to additional shipping charges. If shipping charges exceed the rate you see when you check out, we will contact you with a rate quote for your approval before processing your order.
High Value Charge. High value orders may be subject to additional shipping charges, as these price ranges can include many types of products in large quantities. Standard domestic orders of $2500 or more, and expedited orders of $2000 or more, will be evaluated to see if additional shipping charges are required. We will contact you for your approval before charging your card or shipping your package.
Oversize Shipping Charge. For international shipments of oversized items, like bass drums and bass drums cases, shipping charges must be calculated per order, as charges vary significantly depending on destination. We will contact you with shipping rates for your approval before processing your order.
Drum Charge. International orders including one or more drums are subject to additional shipping charges. If shipping charges exceed the rate you see when you check out, we will contact you with a rate quote for your approval processing your order.
High Value Charge – $999 or more. High value orders may be subject to additional shipping charges, as these price ranges can include many types of products in large quantities. International orders of $999 or more will be evaluated to see if additional shipping charges are required. If shipping charges exceed the rate you see when you check out, we will contact you with a rate quote for your approval before processing your order.
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